Cancellation Policy
This policy outlines the procedures for canceling your Solution Voip services.
Cancellation Rights
- You may cancel your Solution Voip services at any time.
- Please note that certain services may have minimum contract terms or early termination fees. Refer to your signed service agreement or contact us for details specific to your account.
How to Cancel
To cancel your services, please submit a cancellation request using one of the following methods:
- Email: Send a clear cancellation request to support@solution-voip.com. Please include your account name, service details, and the desired cancellation date.
- Phone: Call our customer support at +1 866 484 2743 (Toll-free). Be prepared to provide your account information and confirm your wish to cancel.
- Written Notice: You can send a written cancellation notice to our mailing address: [Insert your physical address]
Effective Date of Cancellation
- Cancellation will be processed within typically business days and the refund for the cancellation will be initiated and settled within 7-15 working days
- Your cancellation will be effective on the date specified in your cancellation request or as soon as contractually permissible.
Refunds and Outstanding Balances
- Any unused prepaid service fees may be refundable, depending on your service agreement and applicable laws.
- Outstanding balances must be paid in full upon service termination.
- You may incur early termination fees if your services are under a contract with a minimum term.
Data Retention
- Upon cancellation, we may retain your account information for a limited period in accordance with our data retention policies and to comply with legal obligations.
Contact Us
If you have any questions regarding our cancellation policy or require assistance with the cancellation process, please contact us:
- Email: support@solution-voip.com
- Phone: +1 866 484 2743 (Toll-freeC